FAQs

FAQs

  1. How long does shipping take?
Currently we are posting all orders from Monday to Friday. You can now choose your own delivery option at checkout. Domestic UK delivery times are approximately 2-3 business days. International shipping times are country depending but currently we experience a 5-12 delivery time.
 
  1. Do you ship internationally?
YES! We ship worldwide!
 
  1. What is the shipping cost?
Shipping starts from £2.99 depending on the weight of the products. We offer FREE shipping for orders over £50, - spend in the UK and over £75 internationally.
 
  1. What's your return policy?
We have a 30-day money back guarantee return policy, which means you have 30 days after receiving your item to request a return. To see the full return policy please click here.
 
  1. Can I cancel my order?
Cancelations are possible if we haven’t posted the item yet.
 
  1. What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund.
 
  1. Do you offer exchanges?
We do not offer exchanges.
 
  1. Do you have an affiliate program?
YES! We do, anyone can enter our affiliate program. Please click here for all the information
 
  1. What do you do about environmental and ethical issues?
We are strongly committed to these themes and we have done extensive research in environmental and ethical sourcing of our products. Our apparel line is organic, fair trade and PETA certified and our crystals are ethically sourced. To see all the certifications and our full statement please click here.
 
  1. Do you offer consultations on choosing products?
YES! We love helping our customers find the best crystal for them. Please email us at info@taliandloz with your queries and we can make a personalised plan for you!